Thank you for choosing our massage and bodywork services.
We are committed to providing you with exceptional, personalized care.
To maintain our high standards of service, we've established the following policies.
Please arrive on time for your appointment.
Health forms will be provided in paper form at the clinic
This allows time for form completion and initial consultation
Please arrive a few minutes before your appointment
This transition time helps you shift from busy mode to relaxation
Ensures maximum benefit from your session
Please call or message if you're running late
Sessions will end at originally scheduled time
Full appointment price applies regardless of shortened duration
Up to 5 minutes may be made up at our discretion
No guarantee of extended time for any late arrivals
Full refund available or appointment can be rescheduled
Earlier notice is always appreciated to help fill the slot
50% of appointment price charged as cancellation fee
Fee waived if:The slot can be filled by another client
Cancellation is due to verified illness or emergency
Please notify us as soon as possible in emergency situations
Full appointment price will be charged
Impacts our schedule and preparation time
Affects availability for other clients
Appointments booked on the same day are considered final
Full price charged for any changes or cancellationsNo exceptions to this policy
24-hour cancellation notice required
Voucher becomes void if cancelled with less than 24 hours notice
No exceptions to protect our therapists' time
You will be informed well in advance of any cancellations
Immediate rebooking options will be provided
Full refund available if rebooking doesn't suit you
Refunds processed via original payment method
Online payment refunds may be subject to processing fee deductions
Processing fees are non-refundable
Primary contact:
Phone/Text: 020 41910121
Please include your name and situation in all communications
Text messages are welcomed
Phone calls possible but limited during treatment hours
We maintain these policies to:
Ensure fair compensation for our therapists
Maintain availability for all clients
Provide the highest quality service possible
Allow us to accommodate emergency situations when possible
Policy effective 1/1/2025